Privacy Policy

At Hotel Charlotte we are dedicated to protecting your privacy and safeguarding your personally identifiable information unless we are specifically requested to do so by you. Information Collection Our main purpose in collecting your personal information is to provide you with a streamlined experience in making reservations at Hotel Charlotte. We only collect information about you that we consider necessary for achieving this. Personally identifiable information is only obtained when making a reservation. All identifiable information provided will not be disclosed to anyone unless we are specifically requested to do so. Hotel Charlotte does not give or sell to anyone any information we collect on our site. We may use your Personal Information to provide you with travel-related information, including providing you with responses to vacation requests, travel notifications, travel confirmations and updates, as well as managing your account, processing bills, and/or personalizing mailings (electronic or otherwise) or other communications that you consent to receive. Disclosure of Your Personal Information We will not share your information unless you authorize us to. We will only share with 1. The appropriate parties if it is requested by a government agency or law enforcement personnel or if we are otherwise required by law to disclose it in response to subpoenas, court orders, or other legal process, to establish or exercise our legal rights, to defend against legal claims, or as otherwise required by law (in which case, we reserve the right to raise or waive any legal objection available to us). 2. The appropriate parties in order to investigate, prevent, or take action regarding illegal or suspected illegal activities, to protect and defend the rights, property, or safety of IOG, our clients or others, and in accordance with our terms and conditions and other agreements. 3. Other appropriate entities, such as our successors or assigns, should we undergo a corporate transaction such as a divestiture, merger, consolidation, or asset sale. Once your Personal Information has been shared with a non-affiliated third party in accordance with this Privacy Policy, we cannot control how that third party collects, uses or shares your Personal Information and as such, we will thereafter have no responsibility for its use. Protection of your Personal Information in the possession of any such third party shall be governed by the privacy policy of that third party. Cookies In addition to the information gathered as described above, we use a technology called cookies, which may be used to provide you with tailored information from a website. A cookie is an element of data that a website can send to your browser, which may then store it on your system. For example, some pages on the Website use cookies so that we may better serve you to personalize your experience on our Website. We also may use cookies to offer you products, programs, or services. Cookies alone do not tell us your email address or other Personal Information unless you choose to provide this information to us by, for example, registering on our Website. You can set your browser to notify you when you receive a cookie, giving you the chance to decide whether to accept it. However, please note that disabling cookies may prevent you from taking advantage of certain travel tools and program features on the Website. The information contained in or collected by cookies is not considered Personal Information for the purposes of this Policy. Log Files Like most websites, we use log files to track system activity. These files include IP addresses, browser type, Internet service provider (ISP), and other technical information relating to your use of our Website. We use this information to analyze usage patterns, observe trends, administer the site, track user movements in the aggregate, and gather broad demographic information for aggregate use. Aggregated Information In addition to any Personal Information you may voluntarily provide to us, this Website also collects general information regarding visitors and users of this Website as it relates to their use of the Website (referred to herein as Aggregated Data). This information is collected automatically each time a user navigates our Website. The term Aggregated Data includes, but is not limited to, information such as traffic patterns, number, frequency and duration of visits to certain pages, visits from other websites or to third-party websites linked to this Website, use of particular services and interest in services, information or features of the Website or other parties made available through or found at the Website. This information is anonymous and is useful for improving the content and navigational tools of our Website. Aggregated Data may also include information or data obtained from you or other sources, which has been combined with or compiled from other information or data in such a manner to no longer be personally identifiable or linked to an individual. Aggregated Data is not considered Personal Information for the purposes of this Policy. Security At Hotel Charlotte, we take security seriously. When users make a reservation we use every precaution to safe guard it online and offline. Your payment and personal information is always safe. Our Secure Sockets Layer (SSL) software is the industry standard and encrypts all of your personal information, including credit card number, name, and address, so that it cannot be read over the internet. Policy Modifications Hotel Charlotte may amend this Privacy Statement from time to time in order to meet changes in the regulatory environment, business needs, or to satisfy the needs of our guests, properties, strategic marketing partners, and service providers. Your Consent to This Privacy Policy By providing Personal Information to us, you are giving your consent and permission for any use of the Personal Information that is consistent with the uses stated in this Policy or elsewhere at the Website at the point you submit such Personal Information, and such consent will be presumed by IOG, unless you expressly state otherwise at the time you submit the Personal Information. If you do not agree to the uses stated in this Policy or disclosed elsewhere at the Website, please do not use the Website or provide us with any Personal Information. Special Note to International Users The Website is hosted in the United States. If you are accessing the Website from the European Union, Asia, or any other region with laws or regulations governing personal data collection, use, and disclosure, that differ from United States laws, please be advised that through your continued use of the Website, which is governed by U.S. law, this Privacy Policy, and our Terms of Use, you are transferring your personal information to the United States and you consent to that transfer. California Privacy Rights California Civil Code Section 1798.83 permits users of the Website who are California residents to request certain information regarding its disclosure of personal information to third parties for their direct marketing purposes. To make such a request, please detail your request and write us at: Inns of Groveland PO Box 787 Groveland, CA 95321 Questions or Comments? If you have any questions or concerns about this Policy or the way we use your Personal Information, please feel contact us by email at stay@innsofgroveland.com; via regular mail at PO Box 787, Groveland, CA 95321; or by telephone at (209) 962-4000. Your privacy is of the utmost importance to Hotel Charlotte and we welcome your feedback.