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Guest Policies

Groveland, CA Bed and Breakfast

Cell Phones: There is very limited service for cell phones on all carriers in Groveland and Yosemite. We offer free long distance calls to anywhere in the USA from the Hotel Charlotte and recommend you pick up a calling card for international calls.

Reservations: In general, an advance deposit equal to your first-night stay + tax will be charged at the time of booking. Additional nights will be billed when you arrive.

Cancellations/Changes:

  • Hotel: We understand that sometimes your travel plans will change. Please let us know 7 or more days ahead of your arrival date if you need to make changes. There is a $30.00 processing fee per hotel room for all cancellations. If you cancel shorter than 7 days before your arrival, you will forfeit your deposit.
  • Guest Houses: Please let us know within 15 days of your arrival date if you need to make changes. There is a $45.00 processing fee per guest house for all cancellations. If you cancel shorter than 15 days before your arrival, you will forfeit your deposit.
  • For Non-refundable bookings, the full amount of your stay will be charged at the time of booking.  No refunds will be made after booking is complete.

Check in/Check out Times: We ask that guests check in between 4:00 pm and 9:00 pm; if you will be later, please let us know so that we can make arrangements to provide you after hours access. Check out time is 11 am.

Parking:

  • Hotel: There is free guest parking behind the hotel.
  • Vacation Rental Apartments: The vacation rentals (except Lavender) are located in a gated community that requires parking passes.  One free parking pass is included in your reservation.

Lost & Found: We prefer that you don't leave items behind, but know from our own travelling that it does happen. If you have lost something somewhere along your trip, give us a call and if it is in our lost and found box, we will gladly mail it back to you for the cost of postage and a $10 handling fee.

Occupancy: Room rates are based on listed occupancy. Additional guests over the age of 2 are $20.00/person per night.

Pets: We expect you may want to bring your pet on vacation with you. We appreciate your discussing this with us ahead of time as we only have three rooms (7, 8 and 15) and a vacation rental (Cardamom) available to guests travelling with their four-legged friends. There is a $20.00 fee for pets in our pet-friendly hotel rooms and a $45.00 fee for our pet-friendly guesthouses. Please read our full pet and service animal policy here.

Room Selection: We make every effort to keep you in the room you have chosen, however, there are times when we do have to move folks around. If this happens, you will get an equal room in size, price and amenities and may even be upgraded at no additional charge.

Privacy Policy: The Hotel Charlotte collects emails to respond to your reservation requests. We use these emails to inform you of monthly specials through our monthly newsletter. We do not sell or share information we have gathered about our guests with any other company or person for any purpose.

Smoking: Smoking is not allowed in the hotel, guest houses, restaurant or guest rooms. An additional cleaning fee of $150 will be incurred if this policy is not respected.

Damages: You will be charged if any items are found damaged and/or missing during your stay.