Cell Phones: There is very limited service for cell phones on all carriers in Groveland and Yosemite. We offer free long distance calls to anywhere in the USA from the Hotel Charlotte and recommend you pick up a calling card for international calls.
Reservations: An advance deposit equal to your first-night stay + tax will be charged at the time of booking. Additional nights will be billed when you arrive.
- Hotel: We understand that sometimes your travel plans will change. To avoid possible room charges, please let us know 7 or more days ahead of your arrival date if you need to make changes. There is a $30.00 processing fee per hotel room for all cancellations. If you cancel shorter than 7 days before your arrival, you will forfeit your deposit.
- Guest Houses: Please let us know within 15 days of your arrival date if you need to make changes. There is a $45.00 processing fee per guest house for all cancellations. If you cancel shorter than 15 days before your arrival, you will forfeit your deposit.
Check in/Check out Times: We ask that guests check in between 4:00 pm and 9:00 pm; if you will be later, please let us know so that we can make arrangements to provide you after hours access. Check out time is 11 am.
Lost & Found: We prefer that you don’t leave items behind, but know from our own travelling that it does happen. If you have lost something somewhere along your trip, give us a call and if it is in our lost and found box, we will gladly mail it back to you for the cost of postage and a $10 handling fee.
Occupancy: Room rates are based on listed occupancy. Additional guests over the age of 2 are $20.00/person per night.
Pets: We expect you may want to bring your pet on vacation with you. We appreciate your discussing this with us ahead of time as we only have three rooms (7, 8 and 15) and a vacation rental (Cardamom) available to guests travelling with their four-legged friends. There is a $20.00 fee for pets in our pet-friendly hotel rooms and a $45.00 fee for our pet-friendly guesthouses. Please read our full pet and service animal policy here.
Security Deposit: A security deposit of $200 will be held on your credit card until you have vacated the unit and it has been inspected by housekeeping. You will be charged if any items are found damaged and/or missing.
Room Selection: We make every effort to keep you in the room you have chosen, however, there are times when we do have to move folks around. If this happens, you will get an equal room in size, price and amenities and may even be upgraded at no additional charge.
Smoking: Smoking is not allowed in the hotel, guest houses, restaurant or guest rooms. An additional cleaning fee of $150 will be incurred if this policy is not respected.